Managers have an additional challenge in the KNOWING part of their jobs.

They must design and put into place the structure of the organization (plans, practices, procedures, processes and rules). Refer to pages 42-44 in It’s Your Job: Take Charge of It for more details. Here are some of their responsibilities:

• Make sure the organization is competent, that it has a clearly communicated vision, a well thought-out strategy, and clearly stated and practiced values.
  
  
• Put in place a sound organization structure that includes good planning, many ways to listen and inform, sound HR practices, good accounting and control procedures, and fair and competitive compensation.
  
  
• Appropriate financial, human, and physical resources must be available for whatever assignments are made.
  
  
• Find talented, capable, knowledgeable people for all positions and make appropriate training available for them to learn their jobs and continuously improve.
  
  
• Create a system for rewarding good performance and dealing with poor performance. Celebrate group achievements and successes.
  
  
• Make sure all people have, as far as possible, good human traits. They should be cooperative and emotionally mature, articulate, enthusiastic, trustworthy, and optimistic.
  
  
• Without interfering, be willing to confront issues and end conflicts quickly.
  
  
• Be sure that all people have good job requirements and objectives. Continuously review their performances and help them improve.